We are dedicated to serving you. If you are not making progress with your career or job searching strategy after finishing your entire roadmap within in 30 days and have read the instructions and the examples, and have watched the videos utilizing the recommended steps throughout the videos and instructions, outlining your goals, mapping out and completing your recommended steps, completing the necessary items on your Action Plan, and seeking out additional coaching when needed, then we guarantee we will refund your money. At this point, if you have purchased coaching time, any unused coaching time will be reimbursed and your account will be closed. But first, let us try to see if we can resolve it. Your ability to thrive is important to us and we are always looking for better ways to serve our clients, so we value your feedback. If you’re happy, we’re happy.